Privacy Policy
This policy explains how COMPUTURE SYSTEMS LLC (Company No. 2981086), which operates HeritageCraft, collects and uses your personal information. Contact us at +1 (323) 606-3344 with any privacy question or request.
What we collect
- Order details: your name, email, phone number, shipping address, order notes, the designs you create and the measurements you submit.
- Account details: your email address and optional profile information.
- Technical data: basic, anonymous usage events (for example, which sections of the site are viewed) that help us improve the store. We do not use advertising trackers.
Payment card details are handled by our payment provider and are never stored on our servers.
How we use it
- to make, ship and support your order, and to contact you about it;
- to let you sign in to your account with a one-time code;
- to improve our products and website;
- to meet our legal and accounting obligations.
Your consent
By placing an order you consent to the processing of your personal information for the purposes above. You can withdraw consent for future processing at any time by contacting us; this does not affect orders already being processed.
Sharing
We share only what is necessary with service providers who help us run the store, such as shipping carriers, our payment provider and our email provider. We do not sell your personal information.
Cookies
We use essential cookies to keep you signed in and to remember your checkout. Your cart is stored in your own browser.
Retention
We keep order records for as long as needed to fulfill orders and as required by law, typically up to seven years for accounting records. Measurements and designs are kept so you can reorder easily, unless you ask us to delete them.
Your rights
You can ask us to access, correct or delete your personal information. If you live in California or another state with a consumer privacy law, you may have additional rights, including the right to know what we collect and the right not to be discriminated against for exercising your rights. We will respond to verified requests within the time required by law.
Children
Our store is intended for adults. We do not knowingly collect personal information from children under 13.
Changes
We may update this policy; the date at the top shows the latest version.